Terms of service

General

These Terms & Conditions apply to your use of the Nakama Matcha website and the purchase of our products.
By accessing or using our site, you agree to be bound by these terms.

We may update these Terms & Conditions from time to time. Changes will take effect once published on this page.

Products & Availability

We take care to ensure all product descriptions, images, and details are accurate.
However, slight variations may occur due to the nature of our products.

All products are subject to availability.
We reserve the right to discontinue or modify products at any time without notice.

Pricing

All prices are listed in Australian Dollars (AUD).
Prices are subject to change without notice.

We reserve the right to correct any errors in pricing or product information.

Orders

By placing an order, you agree that:

all information provided is accurate and complete
you are authorised to use the payment method provided

We reserve the right to refuse or cancel orders at our discretion, including in cases of suspected fraud or pricing errors.

Payment

Payments are processed securely through third-party providers.
We do not store your payment details.

Shipping

Orders are shipped via Australia Post.
Estimated delivery times are provided as a guide only and may vary.

Nakama Matcha is not responsible for delays once an order has been dispatched.

Please ensure your shipping details are correct. We are not responsible for orders delivered to incorrect addresses.

Returns & Refunds

Our goods come with guarantees that cannot be excluded under Australian law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

For more details, please refer to our Refund Policy.

Use of Products

Our products are intended for their specified use.
We are not responsible for any damage or injury resulting from misuse.

Intellectual Property

All content on this website, including text, images, branding, and design, is the property of Nakama and may not be used or reproduced without permission.

Limitation of Liability

To the extent permitted by law, Nakama Matcha is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

Nothing in these terms excludes your rights under Australian Consumer Law.